1. Acceptance of Terms
By registering for, purchasing, or continuing to utilize a membership at The Factory, you (“Member”) agree that the services provided by Work The Factory LLC (“The Factory”) are subject to the terms and conditions of this Membership Agreement (“Agreement”).

The Factory reserves the right to update or amend this Agreement at any time. Changes will be communicated to members via email and will take effect immediately upon notice unless otherwise stated.

If you are accepting this Agreement on behalf of an organization or other entity, your acceptance is binding on both you individually and your organization or entity and its other employees or agents who may utilize the Services.

Automatic Renewal and Cancellation Policy:
All memberships renew automatically at the end of each billing cycle unless canceled prior to renewal. By maintaining an active membership, you authorize The Factory to automatically charge the applicable membership fee to your payment method on file for each renewal period.

For general memberships (non-dedicated private office spaces), members are requested to provide at least five (5) days’ notice before the next renewal date if they intend to cancel. Cancellation must occur prior to the renewal charge being processed to avoid renewal. Once a renewal charge has been processed, the corresponding membership fee is non-refundable.

For dedicated private-office memberships, members must provide at least thirty (30) days’ notice before the next renewal date to cancel. Failure to provide timely notice will result in automatic renewal and charge for the next term, which is likewise non-refundable once processed.

2. Description of Services
The Factory provides access to office space (dedicated or non-dedicated), workstations, Internet access, office equipment, conference space, knowledge resources, and/or other services as The Factory may provide from time to time (collectively, the “Services”).

All Services are subject to this Agreement. The Premises where the Services are provided is located at 77 Monroe Center St NW, Suite 600, Grand Rapids, MI 49503, including all appurtenant common spaces and elements.

3. Use of Services
You agree not to:

  • Maintain or store any inventory of goods upon the premises without written permission from The Factory staff;
  • Use the premises for illegal purposes;
  • Tamper with, borrow, or remove property kept in another member’s area without their express permission;
  • Cause or permit any hazardous substance to be used, stored, generated, released, or disposed of on or in the premises (“Hazardous” as determined solely by The Factory); or
  • Act in a manner that, in The Factory’s sole discretion, does or is likely to adversely affect the peaceful operation and enjoyment of the premises by others.

You further acknowledge and agree that:

  • You are responsible for all guests brought into the premises and their compliance with these terms;
  • You must maintain both your area (or office) and all common areas in a neat, clean, and sanitary condition;
  • Any signs, symbols, or pictures placed on windows, doors, or interior walls require The Factory’s prior approval;
  • If your membership includes a dedicated office, you will keep it reasonably free of clutter, and The Factory staff may access it when necessary for business operations;
  • This Agreement constitutes a license for membership services, not a lease or tenancy; and
  • You are financially responsible for any damage you, your guests, or your representatives cause to The Factory’s facilities, walls, furnishings, fixtures, or equipment. The Factory may invoice you for the cost of repairs or replacements, which must be paid promptly upon receipt.

4. Miscellaneous Terms
All Services are provided on an “as is” basis without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. The Factory does not warrant uninterrupted or error-free access to Services or integrations with third-party platforms.

  • Waiver of Liability: You waive any liability of or claims against The Factory (including its employees, agents, affiliates, parent company, subsidiaries, and landlord) for any injuries, losses, or damages (including compensatory, punitive, or consequential damages) arising out of or connected to your use of the Services, even if The Factory was advised of the possibility of such damages. This waiver includes claims arising from The Factory’s negligence or from third-party integrations.
  • Indemnification: If The Factory is subject to any complaint, claim, or legal action arising from your use of the Services or your conduct on the premises, you agree to indemnify and hold harmless The Factory for all resulting costs, expenses, and attorney’s fees, payable as they are incurred.
  • Arbitration: All disputes arising under or relating to this Agreement or the Services shall be settled by binding arbitration in the State of Michigan. Arbitration awards may be enforced in any court of competent jurisdiction.

5. Acknowledgment
By registering for, purchasing, or continuing to use The Factory’s membership or Services, you acknowledge that you have read, understood, and agree to be bound by this Agreement.